check point support MMA

MMA_Support/Tier4_Monitoring.md

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+# Tier 4: Monitoring & Feedback (Governance Layer)
+
+Tier 4 acts as the "supervisor" of the entire architecture. It ensures the system is performing correctly, ethically, and efficiently, while providing a path for continuous evolution.
+
+## Key Responsibilities
+
+### 1. Performance Monitoring
+*   Track latency, token usage, and error rates across all tiers.
+*   Identify bottlenecks (e.g., a Tier 2 specialist that is consistently slow).
+
+### 2. Evaluation & Feedback
+*   Collect explicit user feedback (e.g., "Good/Bad" ratings).
+*   Perform automated evaluation using "LLM-as-a-judge" to score responses based on accuracy, tone, and safety.
+*   Log failures for manual review and human-in-the-loop (HITL) intervention.
+
+### 3. Error Analysis & Root Cause
+*   Analyze why specific routes failed or why a specialist produced a low-quality output.
+*   Maintain a "lesson learned" database to inform future system prompts or fine-tuning.
+
+### 4. Continuous Improvement
+*   Inform the retraining or fine-tuning of Tier 2 models based on real-world usage patterns.
+*   Optimize Tier 1 routing logic based on success/failure metrics.
+
+## Tools & Techniques
+*   **Logging/Observability:** (e.g., LangSmith, Weights & Biases, custom JSON-L logs).
+*   **A/B Testing:** Compare different model versions or routing strategies.
+*   **Red Teaming:** Proactively test the system for vulnerabilities and biases.