manual_slop/MMA_Support/Tier4_Monitoring.md

Tier 4: Monitoring & Feedback (Governance Layer)

Tier 4 acts as the "supervisor" of the entire architecture. It ensures the system is performing correctly, ethically, and efficiently, while providing a path for continuous evolution.

Key Responsibilities

1. Performance Monitoring

• Track latency, token usage, and error rates across all tiers.
• Identify bottlenecks (e.g., a Tier 2 specialist that is consistently slow).

2. Evaluation & Feedback

• Collect explicit user feedback (e.g., "Good/Bad" ratings).
• Perform automated evaluation using "LLM-as-a-judge" to score responses based on accuracy, tone, and safety.
• Log failures for manual review and human-in-the-loop (HITL) intervention.

3. Error Analysis & Root Cause

• Analyze why specific routes failed or why a specialist produced a low-quality output.
• Maintain a "lesson learned" database to inform future system prompts or fine-tuning.

4. Continuous Improvement

• Inform the retraining or fine-tuning of Tier 2 models based on real-world usage patterns.
• Optimize Tier 1 routing logic based on success/failure metrics.

Tools & Techniques

• Logging/Observability: (e.g., LangSmith, Weights & Biases, custom JSON-L logs).
• A/B Testing: Compare different model versions or routing strategies.
• Red Teaming: Proactively test the system for vulnerabilities and biases.